Shipping policy

SHIPPING & DELIVERY POLICY

  • SHIPPING INFORMATION

    Read the shipping information of CCTV_OUTLET carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.

  • WHERE WE SHIP

    Orders placed on CCTV_OUTLET official website can be shipped to the following countries and regions:

    Shipping Area Shipping To Shipping From Estimated Delivery Time
    North America the United States the United States 5-8 Business Days
    Canada Canada
    Mexico Hong Kong 15-20 Business Days
    Europe Germany, Italy, Spain, France Germany 3-8 Business Days
    Poland, Hungary, Belgium, Luxembourg, Denmark, the Netherlands, Finland, Portugal, Sweden, Czech, Bulgaria, Estonia, Greece, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia, Malta, Austria, Ireland 8-10 Business Days
    the United Kingdom the United Kingdom 3-8 Business Days
    Norway, Switzerland, Cyprus, Serbia Hong Kong 7-12 Business Days
    Asia Pacific Australia Australia 2-5 Business Days
    New Zealand Hong Kong 7-12 Business Days
    Taiwan Hong Kong 4-6 Business Days
    Japan, South Korea, Singapore, Malaysia, Vietnam, Indonesia, Thailand, Philippines Hong Kong 7-12 Business Days
    the Middle East United Arab Emirates Hong Kong 7-12 Business Days
    Saudi Arabia Hong Kong 15-20 Business Days
    Africa South Africa Hong Kong 15-20 Business Days

    Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.

    Any delivery date given by us is our best estimate only, and CCTV_OUTLET cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

  • SHIPPING FEES:

    It’s FREE SHIPPING on all orders to the countries and regions listed above, EXCEPT Hawaii in the United States.

    The total sum listed in checkout is only the money you need to pay for the product(s).

    For products NOT shipped from the local warehouses (the recipient's address and the shipping warehouse are not in the same area or not in the same country) and without any customs fees declaration, we do NOT be held responsible for any duties, taxes (including VAT) and brokerage fees (if need be). These charges are recipient’s responsibility.

  • And for orders shipped to EU countries and the United Kingdom (EXCEPT the country Cyprus and several remote areas as list below), we are responsible for customs duties.

    Several remote areas are:

    • Germany: Busingen (ZIP Code:78266)

    • the United Kingdom: St Helena, Pitcairn Islands, Montserrat, Gibraltar, Cayman Islands, British Virgin Islands, British Indian Ocean Territory, Bermuda, Anguilla

    • France: areas with ZIP Code range 97000-99999

    • Italy: Vatican City, San Marino, Livigno, Campione D'Italia

    • Denmark: Greenland, the Faroe Islands

    • Spain: areas with ZIP Code range: 07000-07999, 35000-35999, 38000-38999, 51000-51999, 52000-52999

    • Finland: Åland Eilanden (ZIP Code range: 2200-2299)